Charities deserve the best, not the cheapestJustGiving The information states: “Charities pay a five per cent fee on each donation made through the site, with partner charities that raise large volumes paying as little as two per cent. The service is free for individuals.“Charities can either pay a subscription fee of £15 or £39 (depending on usage) for access to a sophisticated suite of reporting tools, support and training, or use the free option called the ‘Start’ plan, which enables them to start a Campaign at no cost.“JustGiving reinvests all of its surpluses into product development, innovation, charity training and support, in keeping with JustGiving’s mission to ensure that no good cause goes unfunded.” A spokesman for the website said that fundraisers chose the site because “we help them raise more, net of fees”.“Charities deserve the best, not the cheapest. We help good causes raise more money, precisely because we make a profit, all of which we re-invest back into making our platform bigger and better,” she added.”Charities need successful, sustainable commercial partners to deliver the technology innovation they need to grow, and JustGiving is proud to play a leading role in making the non-profit sector stronger and better equipped for the future.”Richard Taylor, chair of the Institute of Fundraising and executive director at MacMillan Cancer Support, described JustGiving as a “pioneer of online fundraising” as he spoke out in support of the website.”Thanks to Zarine and Anne-Marie’s vision and leadership and continued investment in world-class technology, charities of all sizes can simply use JustGiving and keep their focus on raising more money, and the entire sector is stronger for it,” he added. JustGiving has been accused of taking more than £20million from fundraisers at the same time as paying staff up to £200,000.The website takes a cut from most donations. While some of the money is used for maintenance, product development and charity training, accounts allegedly show that more than £10million was spent on staff costs last year.This reportedly includes an average salary of more than £60,000 for some directors, sales and administration workers, while the boss of the firm is said to have earned an estimated £198,000, an investigation by the Daily Mail found. @JustGiving really disappointed to find out today for donations you receive you guys take 6% of that sum, raking in 20 million a year— zam (@zammo70) February 7, 2017 The website, which has millions of registered users, was last night labelled greedy by one charity chief executive. The Telegraph has contacted JustGiving for comment.Ashley Fulwood, the chief executive of OCD-UK, a small charity that provides information on OCD and similar conditions, told the paper his fees had increased last year by more than £300.“I understand they have to cover their overheads, but half of the money is going on wages,” he said. “They are taking people’s hard-earned money for themselves. It is greed. It is hard to stomach.”Information about JustGiving’s fees are accessible on its website. It shows that if a £10 donation is made including Gift Aid, which takes it up to £12.50, then the total amount taken from the charity would be around 0.76p.This includes the website’s five per cent fee amounting to 0.63p and a card processing fee, usually at 1.3 per cent or 0.13p. I understand they have to cover their overheads, but half of the money is going on wagesAshley Fulwood, the chief executive of OCD-UK Want the best of The Telegraph direct to your email and WhatsApp? Sign up to our free twice-daily Front Page newsletter and new audio briefings.